Your Privacy at jilljuck

1. Introduction and Scope

This Privacy Policy ("Policy") describes how jilljuck ("jilljuck," "we," "us," or "our"), the operator of the online gaming platform at jilljuck.vip ("Platform"), collects, uses, stores, and protects the personal information of individuals ("Players," "Users," or "you") who access or use our services.

jilljuck is committed to protecting the privacy of all players, particularly those based in the Philippines. This Policy is drafted in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

By registering an account on jilljuck.vip or continuing to use the Platform, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Policy. If you do not agree, please discontinue use of the Platform immediately.

2. Information We Collect

jilljuck collects personal information that is necessary to provide our gaming services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, gender, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and mobile number;
• Identity verification documents: Government-issued ID (e.g., PhilSys ID, passport, driver's license), proof of address, and payment method verification documents;
• Financial information: GCash account number, PayMaya account details, BPI, BDO, or Metrobank account details used for deposits and withdrawals — note that jilljuck does not store full bank account credentials;
• Communications: Messages sent to our support team, feedback submissions, and any other correspondence with jilljuck.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage data: Pages visited, games played, bet amounts, session duration, login timestamps, and navigation patterns within the Platform;
• Location data: General geographic location derived from your IP address (country and city level only — jilljuck does not collect precise GPS location);
• Cookies and similar technologies: As described in Section 5 of this Policy.

2.3 Information from Third Parties

• Identity verification data from third-party KYC (Know Your Customer) service providers;
• Fraud prevention and anti-money laundering screening data from compliance partners;
• Payment processing data from GCash, PayMaya, and banking partners, limited to transaction confirmation and status.

Data Category	Examples	Purpose
Identity Data	Name, date of birth, government ID	Account verification, age compliance (21+), KYC
Contact Data	Email, mobile number, address	Account communications, support, notifications
Financial Data	GCash number, bank account reference	Deposits, withdrawals, fraud prevention
Technical Data	IP address, device type, browser	Security, fraud detection, platform optimization
Usage Data	Games played, bets placed, session logs	Service delivery, responsible gaming monitoring
Marketing Data	Communication preferences, promo responses	Personalized offers (with consent)

3. How We Use Your Information

jilljuck uses the personal information we collect for the following purposes:

• Account management: To create, verify, and maintain your jilljuck player account;
• Service delivery: To provide access to casino games, sports betting, bingo, slots, and all other Platform features;
• Financial transactions: To process deposits and withdrawals in Philippine Peso (PHP) via your chosen payment method;
• Identity and age verification: To confirm that you are at least 21 years of age and to comply with KYC requirements;
• Legal and regulatory compliance: To meet our obligations under Philippine law, including anti-money laundering (AML) regulations and PAGCOR licensing requirements;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized access;
• Responsible gaming: To monitor gaming behavior and apply responsible gaming tools where appropriate, including deposit limits and self-exclusion;
• Customer support: To respond to your inquiries, complaints, and support requests;
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the Platform;
• Marketing communications: To send you promotional offers, bonuses, and news about jilljuck — only where you have provided consent or where permitted by applicable law. You may opt out at any time.

4. Legal Basis for Processing

jilljuck processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration, including account management and payment processing;
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, tax obligations, and PAGCOR licensing conditions;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Cookies and Tracking Technologies

5.1 jilljuck uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device when you visit jilljuck.vip.

5.2 We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and login status to improve your experience.
• Analytics cookies: Collect anonymized data about how Players use the Platform to help us improve performance and content.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

5.3 You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, no opt-out is available as they are required for the Platform to operate.

6. Sharing Your Information

jilljuck does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Service providers: Third-party vendors who assist us in operating the Platform, including KYC verification providers, payment processors (GCash, PayMaya, BPI , BDO, Metrobank), fraud prevention services, and customer support tools. These providers are contractually bound to process your data only as instructed by jilljuck and in accordance with applicable data protection law;
• Regulatory and law enforcement authorities: Where required by Philippine law, court order, or regulatory directive, including disclosures to PAGCOR, the Anti-Money Laundering Council (AMLC), or the National Privacy Commission (NPC);
• Business transfers: In the event of a merger, acquisition, or sale of all or part of jilljuck's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections;
• With your consent: In any other circumstance where you have given explicit prior consent to the sharing of your information.

All third parties with whom jilljuck shares personal data are required to maintain appropriate technical and organizational security measures and to use the data solely for the specified purpose.

7. Data Retention

7.1 jilljuck retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our legitimate business interests.

7.2 Specifically, jilljuck applies the following retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• Support communications: Retained for three (3) years from the date of the last interaction;
• Marketing preferences: Retained until you withdraw consent or request deletion, whichever is earlier;
• Technical and usage logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

7.3 Upon expiry of the applicable retention period, jilljuck will securely delete or anonymize your personal data in a manner that prevents reconstruction or identification.

8. Security Measures

8.1 jilljuck implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest within our secure database infrastructure;
• Role-based access controls limiting data access to authorized personnel only;
• Regular security audits and vulnerability assessments of the Platform;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Staff training on data protection obligations and secure data handling practices.

8.2 While jilljuck takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, jilljuck will notify the National Privacy Commission and affected Players in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilljuck:

• Right to be informed: You have the right to know what personal data jilljuck collects about you and how it is used — which is the purpose of this Policy;
• Right of access: You may request a copy of the personal data jilljuck holds about you at any time;
• Right to rectification: You may request correction of inaccurate or incomplete personal data. You can update most account information directly within your account settings;
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations. Requests will be processed within thirty (30) days;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal obligations;
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact jilljuck's data protection team at: [email protected]. Please include your full name, registered email address, and a clear description of your request. We will respond within thirty (30) calendar days.

10. Children and Minors

The jilljuck Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. jilljuck does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the Platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11. Changes to This Policy

jilljuck reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered Players via email to the address on file and by posting a prominent notice on the Platform. The "Last Updated" date at the top of this Policy will be revised accordingly.

Your continued use of the Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how jilljuck protects your information.

12. Contact and Data Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or jilljuck's data protection practices, please contact our support team. Our contact email is: [email protected] — this address is displayed as plain text for reference. Support is available 24 hours a day, 7 days a week.

For formal data protection complaints, you may also contact the National Privacy Commission of the Philippines directly.